Dorian S Ywd

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Verified Reviewer

Extenuating circumstances not taken into consideration

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I understand their answer, however: the mattress had never been used .. I think they should have taken that into consideration
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Loss:
$1500

Preferred solution: a firmer replacement mattress

Kayliegh Eew
map-marker San Antonio, Texas

King size mattress

Need king price of your top of the line mattress as I am interested in buying one for my husband and myself
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William W Dwq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Montgomery, Alabama

Return

Helix Sleep - Return
Way too soft. Way too soft Way too soft space way too soft space way too soft space way too soft space way too soft space way too soft space
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Preferred solution: Full refund

User's recommendation: None yet ###############################%###########################

Hollis W Kkm

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Verified Reviewer
| map-marker Bradenton, Florida

Impossible to reach a live person, unable to schedule a call

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Frame arrived with ripped fabric on support piece Mattress has dirt smudge Question if this mattress was returned
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Preferred solution: Price reduction

User's recommendation: don't expect to be able to contact a live person

Hollis W Kkm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bradenton, Florida

Impossible to get thru to a live person. finally just gave up and ordered a platform that i hoped would work with the mattress i ordered. luckily it did . package arrived . d

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packages arrived. the middle piece of the frame has a fabric covering which is torn. the mattress has some dirt on it . wonder if it was returned by someone. haven't slept on it yet so jury is out re. comfort.
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User's recommendation: website says you can arrange a phone call but this was not possible following directions

Kipp Ume

Terrible Customer service sub par product

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On The helix mattress I ordered the memory foam was smaller than the bottom of the mattress causing it to have a large gap between two twins push together Helix does not have the amount of employees needed for customer service. I tried to schedule a call and it was 3+ weeks out. I Scheduled the return of all items I bought when I was just going to return one item because of their lack of customers.
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Preferred solution: Full refund

User's recommendation: Pass on this company

Anonymous
map-marker Mountain View, California

I love my Helix midnight!!

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It's mine... you can't have it back, unless you want to give me twice what I paid for it you'll never see it again. This mattress hugs, cradles and loves on your old bones like no mattress I've ever owned. Best investment I have made in a long time. Thank you Dan Bongino for giving me a heads up on this great product!!
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User's recommendation: Worth every penny.

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